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Videophone
Function FAQs |
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Integrated
Digital Picture Frame Function FAQs |
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Videophone
Function FAQs
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What
is Beamer FX videophone and how exactly does it work? |
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Beamer
FX is a videophone with an integrated digital picture display.
It works with any phone over any standard (analog) phone line,
to instantly add live, color motion video to your phone call.
The video is displayed on a 3.5 inch LCD screen and there is
no additional cost for the call. With Beamer FX, you can also
send and receive digital pictures, and save them in Beamer FX's
internal memory.
When not
being used as a videophone, Beamer FX can be used as a digital
picture frame. You can display digital pictures directly from
memory cards (CompactFlash® (TypeI), Memory Stick®,
SD™, SmartMedia®, and MultiMediaCard™), without
any camera, computer, special adaptor or wiring, or web-based
service.
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How
much does Beamer FX Videophone cost? |
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Beamer
FX's MSRP (manufacturer's suggested retail price) is $599.99
for a dual pack, and $299.99 for a single unit.
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Where
can I purchase a Beamer FX Videophone? |
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You
can purchase Beamer FX online, at Vialta's Online
Store. You can also click on "Retailers",
under "Where to Buy" to locate a store near you.
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What
is the warranty on Beamer FX Videophone? |
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Beamer
FX comes with a standard consumer electronics warranty, which
is 90 days labor and one year on parts.
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What
is Vialta's return policy on Beamer FX Videophone? |
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Vialta's
Return Policy may be viewed Online.
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Where
can I see a live demonstration of Beamer FX Videophone? |
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Vialta
is currently working with several of its retail partners to
provide live demonstrations in retail outlets across the country.
Please check back with us for updates and locations of available
demonstrations.
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Where
do I call for customer service support? |
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Please
call Vialta Customer Care at 1-877-963-8383 or send an email
to: support@vialta.com
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Where
can I register my Beamer FX Videophone? |
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Please
visit our website at www.vialta.com/owners
to register, or fill out and mail in the product registration
card that came with your Beamer FX.
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Do
I need any special equipment or service to use Beamer FX Videophone? |
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No
special equipment or special wiring is required. All each person
needs is a regular phone, standard (analog) phone line and any
Beamer Videophone model (Beamer, Beamer TV or Beamer FX). Most
U.S. homes have analog connections installed as the norm. If
you are unsure of what type of phone line you have, contact
your local telephone service provider to confirm that you have
an analog line.
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Is
there any extra cost to the phone call when using Beamer FX
Videophone? |
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No,
because Beamer FX uses an analog phone line, which is the standard
phone line found in the vast majority of American homes, there
is no additional cost for a Beamer FX phone call. Beamer FX
is designed to work with your current phone service for the
same cost as a regular phone call without Beamer FX.
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Will
I be charged extra service fees when using Beamer FX Videophone? |
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No,
with Beamer FX, there are no monthly fees, service plans or
hidden costs. There are no additional fees associated with using
Beamer FX. There is no need to notify your phone company and
you will not be charged extra on your phone bill.
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If
I have a Beamer FX Videophone, but my friend doesn't, can I
still use my Beamer FX Videophone to see them? |
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Similar
to needing two phones to make a phone call, you need two Beamers
(Beamer, Beamer TV, or Beamer FX) to add video to your phone
call (or one Beamer and a similar H.324 compatible videophone
device).
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Is
Beamer FX Videophone easy to set up? |
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Yes,
very easy - from "out-of-the-box" to "up-and-running"
in less than two minutes. Just plug your phone into Beamer FX,
and then plug Beamer FX into your wall phone jack. It's really
as simple as plugging in your phone.
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Is
Beamer FX Videophone easy to use? |
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Absolutely.
Beamer FX has been specifically designed to be extremely user-friendly.
Special attention was given to every detail to ensure ease of
use. If you can use a phone, you can use Beamer FX.
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What
are Beamer FX Videophone's main features? |
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Beamer
FX adds color motion video to your phone calls, with three viewing
options to choose from: you can see the other person you're
calling, you can see the video of yourself (a self-view) that
is being sent to the other party, or you can choose the picture-in-picture
option to see both parties at the same time. Beamer FX also
displays a "self-view" while the initial video connection
is being made, so that you can preview what the other person
will see. Beamer FX can also send and receive digital pictures,
and save up to 8 digital pictures in "My Album" -
Beamer FX's internal memory
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During
a Beamer FX Videophone call, what if I want some privacy? |
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Beamer
FX has a snapshot feature, which sends a high-resolution video
image that is displayed on the other party's Beamer FX. This
feature doubles as a "privacy mode", temporarily halting
any new video transmission for as long as you desire.
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Does
Beamer FX Videophone work with special phone services? |
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Beamer
FX is designed to pass the Caller ID information to the telephone
connected to Beamer FX. Your Caller ID information will show
up on your telephone, just as it would without Beamer FX. (Caller
ID is a subscription service offered by your local phone service
provider.) At the present time, Beamer FX does not support Call
Waiting or 3-way calling.
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Is Beamer FX Videophone portable? Can I take it on vacation? |
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Beamer
FX's sleek, ultra-slim design and light weight make it easy
to take with you when you travel. You can use Beamer FX anywhere
there is a standard (analog) phone, even when you're on vacation!
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What is the video quality? |
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Similar
to when you place a regular phone call, Beamer FX's video quality
depends on a number of variables including the quality of the
phone line connection. Changes in the quality of the connection
will impact the quality of the video. If you have a normal or
good phone line connection, you will see a clear, color motion
video of the person you are calling, including details like
changes in their facial expression.
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Will Beamer FX Videophone work for international calls, and
does the distance affect the quality of the call?
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Beamer
FX will work for any international phone call as long as both
parties have an analog telephone line. Analog lines are standard
for phone service in the US and most foreign countries, but
there may be a few exceptions. To determine if analog phone
service is available in a particular country, we suggest that
you have the party you wish to call check with their local phone
service provider to verify the type of line available.
The quality
of the international call, as with any Beamer FX call, depends
on the quality of the phone line and service provided by the
calling party's long distance carrier. The quality of the
video should be comparable to that of audio, and distance
should not affect the quality of the call.
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What kind of power supply does Beamer FX Videophone work with? |
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Beamer
FX has a universal switching power supply, which means it adapts
to any power system from 100-240 volts and at either 50-60Hz.
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Will I need a plug adapter to use Beamer FX Videophone overseas? |
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Yes,
you will most likely need a power plug and phone jack adapter
in order to use Beamer FX overseas. These types of adapters
are available at electronics stores such as Radio Shack in the
US
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Will Beamer FX Videophone work if I use a calling card to place
an overseas call? |
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If
you typically have a good audio connection using a calling card,
your video connection will be comparable. Cards that offer phone
service provided by AT&T, MCI and Sprint typically provide
good connections. However, Beamer FX will not work with Voice
Over IP (VOIP) calling cards. As an alternative to the calling
card, you may want to use a major dial around International
Long Distance Service (such as 10-10, etc.), which should work
well with Beamer FX.
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Does Beamer FX Videophone work with an ISDN line? |
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Beamer
FX will not work with an ISDN line.
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Does Beamer FX Videophone work with a PBX office system? |
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Beamer
FX will work at the office if you connect to an analog line/port,
just as you would with a fax machine. It is necessary to use
a standard telephone with Beamer FX and not the phone supplied
with the PBX. Beamer FX will not work on a digital PBX line.
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Does Beamer FX Videophone work with a cell phone? |
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Beamer
FX works only using an analog phone line. The data rate of a
cellular phone will not support a video connection.
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Does Beamer FX Videophone work with DSL / ADSL? Do I need a
filter? |
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Beamer
FX will work with the same line as your DSL service, just like
your phone. Simply connect Beamer FX on the phone side of the
DSL line. However, Beamer FX will not work on your Internet
DSL service. Vialta recommends using filters to protect the
telephone from the DSL modem signal.
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What if I have Digital Phone service through Comcast or Cox
cable? Will Beamer FX Videophone work? |
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Beamer
FX does work with the digital phone service provided by Comcast
and Cox Communications since they change the signal to analog
in the box outside the house.
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Will Beamer FX Videophone work on my college network? |
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If
the university allows you to bring your own telephone, Beamer
FX should work fine. If the university provides the telephone,
you should first confirm with them whether the system is analog.
You may also ask if they can support dial up modems, as that
will usually indicate an analog system, and Beamer FX would
work fine.
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Is there an audio-video delay when using Beamer FX Videophone? |
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Typical
delay is 1-1.5 seconds, although the detail/movement setting
used by the call's recipient will affect how synchronized the
audio and video appear. The greater the detail, the more delay;
Greater movement equates to less delay.
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What is the frames-per-second (fps) rate on Beamer FX Videophone
and what is that rate based on? |
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The
frames-per-second on Beamer FX range from 4-15fps. The frame
rate is based on the following four factors: connection rate,
motion in the image, line quality, and the movement/detail setting
selected by the recipient.
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What is the resolution of Beamer FX Videophone's LCD screen? |
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The
LCD has a maximum screen resolution of 600 x 234.
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Can Beamer FX Videophone connect to a PC Screen or TV to enlarge
the picture? |
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At
this time, Beamer FX is not equipped with output jacks that
enable the unit to connect to a computer or TV screen.
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What is the bit rate? |
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During
a video call, Beamer FX can transmit up to 33.6 kbps.
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What kind of picture will I get with Beamer FX Videophone? Is
it comparable to a broadband connection? |
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Beamer
FX's video quality is similar to that of a web camera on an
ADSL or Cable broadband service. Since Beamer FX is a point-to-point
device, delays introduced by the broadband connections are not
a concern.
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Integrated
Digital Picture Frame Function FAQs
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How does the integrated digital picture frame feature work? |
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Vialta's
Beamer FX digital picture frame feature allows users to display
their digital pictures directly from 5 different media card
types (supports CompactFlash®, Memory Stick®, SD™,
SmartMedia®, and MultiMediaCard™), without the need
for a computer, camera or USB reader.
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What picture format does Beamer FX support? |
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Beamer
FX only supports the JPEG picture format.
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What types of memory does Beamer FX support? |
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Beamer
FX supports: CompactFlash® (TypeI), Memory Stick®, SD™,
SmartMedia®, and MultiMediaCard™.
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What are Beamer FX's main features? |
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Beamer
FX allows you to display your digital pictures directly from
a memory card or from My Album, Beamer FX's internal memory.
You can pick a single picture for continuous viewing or create
your own Custom Slideshow and view hundreds of pictures one
after the other.
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Why do I only see 6 pictures on a card? |
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Use
the NEXT button to see the next 6 thumbnails.
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Why is the picture display slower with some pictures and faster
with others? |
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Higher
resolution pictures load slower. Try using lower resolution
pictures.
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Why doesn't Beamer FX display any pictures? |
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Make
sure that your memory card is inserted properly, that the memory
card format is one of the five formats read by Beamer FX, and
that the pictures on it are in JPEG format. Also make sure that
Beamer FX's power adapter is plugged into an outlet.
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Why doesn't Beamer FX display all my pictures? |
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Beamer
FX can display up to 500 images per directory. Make sure that
all of the pictures on the card are in JPEG format, and that
the memory card does not contain over 500 pictures. |
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